Follow the troubleshooting steps below if you are having trouble getting your Zvox AV455 or AV855 to work with your HDMI ARC compatible TV.
1) Make sure the HDMI cable is plugged into the HDMI jack labeled ARC, Output, or eARC on your TV. If another device is plugged into this jack, unplug it and plug it into a different jack. The Zvox will only work if it is plugged into the ARC/eARC jack.
2) The Zvox should automatically switch to the HDMI input, but double check that it did. Press the input button on the Zvox remote until you see HD or ARC.
3) Change the Sound Output setting in your TV's sound settings menu. This setting may need to be changed from TV speakers to receiver, HDMI ARC, or Zvox. While you are in the TV's sound settings, change the Digital Audio Output Format to PCM. The Zvox is compatible with Dolby 5.1 and PCM digital audio. If your TV is set to an incompatible audio format, the Zvox will not work.
The link below may help you find the location of the above mentioned settings.
4) Your TV may have a setting to enable or disable CEC (Consumer Electronics Control). This setting needs to be turned ON. On most TVs this setting will be ON by default, but on some TVs, it may be OFF. Different TV brands have different names for CEC. For instance, Samsung calls it Anynet+, LG calls it SIMPLINK, and Sony calls it Bravia Sync.
The link below may help you find the location of the CEC settings on your TV.
5) Your TV may have a setting to turn ARC or eARC On or Off. If this setting is turned off, try turning it on.
The link below may help you find the location of the ARC setting on your TV.
WHAT IS HDMI ARC/eARC, AND HOW DO I TURN IT ON?
6) Make sure you are using the HDMI cable that was included with the Zvox. Some older HDMI cables may be incompatible with ARC. If you need to purchase a new HDMI cable, make sure it is version 2.1 or higher.
7) Power cycle both the TV and Zvox. Power off both the Zvox and TV using their remotes, then unplug the power cables from the wall outlet or power strip. Wait a few minutes, then plug the power cables back in. After both devices power up, try the Zvox out and see if it is working.
8) Another piece of equipment in your setup may be preventing the Zvox from working with the TV. Unplug the other devices plugged into the HDMI jacks on your TV. After you unplug each device, test the Zvox. If the Zvox starts working, you will know what device interfered with the function of the Zvox. Try turning CEC off on the device that is interfering.
If you are still having trouble getting your Zvox AV455 or AV855 to work with your TV, please email us at [email protected] or submit a support ticket. Please make sure to include details on the problem, what you have tried, and the make and model number of your TV.