If you are hearing the sound cut in and out on your ZVOX speaker, try the solutions described below. These fixes apply to most of our current speakers.
1) Optical Cable Connection
The optical cable may not be properly connected to either the ZVOX or TV. These cables must make a perfect connection or the audio will cut in and out.
Solution 1: Try unplugging the optical cable from both the TV and the ZVOX, then plug it back in. When you plug it in, you should feel a "click" - this indicates that a good connection has been made.
Solution 2: Replace the optical cable with a new one. Optical cables can become damaged or worn over time.
Solution 3: Try an alternative connection method as outlined in your user manual. HDMI ARC or analog connections may work better depending on your TV model.
2) BOTH Mode Setting
The ZVOX may be set to "BOTH" mode. "BOTH" mode is a feature on the ZVOX that allows you to use both inputs simultaneously - the ZVOX will automatically switch between inputs. If you are only using one input, this could cause the sound to cut in and out.
To check: Press the INPUT button on the ZVOX remote. If you see "BOTH" on the ZVOX's display, you have "BOTH" mode enabled.
To fix: Press and hold the INPUT button on the ZVOX remote until you see "1d" or "2a" (indicating a single input mode).
3) Automatic Standby Issue
The ZVOX may be turning off when it shouldn't. If you find the ZVOX is turning off approximately every 10-20 minutes, it could be because the speaker is receiving a weak audio signal from the TV.
Solution: Turn off the Automatic Standby feature. First, make sure the ZVOX is on and working, then press and hold the POWER button on the ZVOX remote until you see "NOAS" on the display.
Still Need Help?
If none of these solutions resolve the problem, please contact us at info@zvoxaudio.com or submit a new support ticket.