AV30 Troubleshooting Guide

Follow these troubleshooting steps if one or both of your AV30 earbuds are not working properly.

1) Remove the protective sticker Remove the transparent sticker from the bottom of both earbuds. If stickers were present, test your earbuds now. If they're working, you're done! Otherwise, continue to the next step.

2) Delete existing Bluetooth pairing Remove the AV30s from your phone's Bluetooth pairing list.

3) Reset your AV30s Place both AV30s in the charging case and leave the lid open. Press and hold the button on the bottom of the case until you see a purple light appear on both earbuds. This completes the reset process.

4) Re-pair your AV30s Return to your phone's Bluetooth settings and pair the AV30s again.

5) Test functionality Try your AV30s now. If both earbuds are working properly, you're all set! If either the left or right earbud is still not working, proceed to the final step.

6) Manually power on the non-working earbud To manually power an AV30 on or off: Place one finger on the top of the earbud where the LED is located, and place a second finger directly below it (where you would normally tap for functions). Hold both fingers in position for 5 seconds until you hear "Power Off" or "Power On."

7) Inspect and clean the charging contacts Examine the metal charging contacts in the charging case and on the earbuds. Clean them gently with a dry cloth or cotton swab to remove any dirt or debris. Pocket lint and other particles can accumulate in the case and prevent proper charging, so be sure to check for and remove any buildup.