ZVOX USA & Canada Warranty
All ZVOX systems, purchased from ZVOX directly or from a ZVOX authorized reseller*, are backed by a One Year Limited Parts and Labor Warranty.
To the original purchaser of a ZVOX Audio system in the United States of America & Canada, ZVOX Audio warrants the ZVOX Audio system to be free of defects in material and workmanship for a period of one (1) year from date of purchase.
To obtain a warranty repair of a ZVOX Audio system, a Return Authorization must be obtained from ZVOX Audio. With respect to defects, ZVOX will, at its option, repair any defect in the product or replace the product at no charge to the original purchaser for parts or labor. If ZVOX Audio elects to replace a system, the replacement system will be equivalent to the condition of the ZVOX Audio system as received by ZVOX Audio for service. The repair of a ZVOX Audio system by an independent service agency is not supported.
This ZVOX Audio warranty applies only to the original purchaser of the ZVOX Audio system if the ZVOX Audio system was purchased in the USA or Canada from an authorized ZVOX Audio reseller*, and used in the United States of America or Canada. ZVOX Audio does not provide service or support outside of the United States of America or Canada.
Units purchased in Canada or shipped to Canada after purchase are subject to shipping and customs charges if serviced or exchanged in the US.
The only acceptable method of establishing warranty status is a copy of the original proof of purchase from an authorized ZVOX Audio retailer, including the ZVOX Audio product name, the customer’s name and the purchase date. The warranty period starts from the date on the proof of purchase of the ZVOX Audio product.
This warranty does not extend to any defect, malfunction, physical damage or failure caused by misuses, abuse, accident, faulty hookup, improper electrical source, defective associated equipment or use of the system with equipment for which it is not intended.
To obtain service on a ZVOX Audio product: The owner of the ZVOX Audio product should first contact the ZVOX Audio retailer that sold the ZVOX Audio system to inquire about warranty service. If the retailer does not provide service for ZVOX products, please contact ZVOX Audio directly at [email protected] to obtain a Repair Authorization. ZVOX Audio reserves the right to refuse or return any products delivered to ZVOX Audio without prior written authorization from ZVOX Audio. Do not send a ZVOX Audio system to ZVOX Audio for repair prior to obtaining a Repair Authorization. A Repair Authorization from ZVOX Audio does not include the cost of shipping the ZVOX Audio system to ZVOX Audio.
The Repair Authorization number should be included inside the carton . The Repair Authorization number should be marked on the return shipping label on the outside of the carton.
Shipping carton and cushions: This 1-year limited warranty does not cover the cost of a replacement shipping carton and internal packing material. A replacement shipping carton and packing materials can be purchased from ZVOX Audio if you no longer have the original carton and packing. The genuine ZVOX Audio carton and packing material for your specific ZVOX Audio model must be used to ship your unit to ZVOX Audio. ZVOX Audio urges you to keep your system's shipping carton and all the corner and side cushions.