The ZVOX Audio Carton/Packing Set Policy
ZVOX Audio Soundbase and full size Soundbar Systems must be shipped in its specific ZVOX Audio carton and padding. The padding has to be positioned properly within the carton. A ZVOX System that is shipped in any other type of packaging is almost certain to sustain damage. The ZVOX Audio carton/padding set is a costly, reusable container. ZVOX Audio urges a ZVOX System owner to flatten and store the carton and padding used to ship your ZVOX System. A replacement carton/padding set is NOT covered under the terms of the ZVOX Audio one year warranty.
The original carton/padding set must be kept by the ZVOX Audio owner to exercise his or her 60 day refund. A new ZVOX Audio owner cannot exercise his or her 60 day refund should he or she elect to discard the carton and padding.
Should a ZVOX Audio owner elect to discard the carton/padding set, a replacement carton/padding set must be purchased in order to submit a ZVOX System for repair under the ZVOX Audio one-year warranty. ZVOX replacement carton/padding sets are provided if needed.
Please email info@zvoxaudio.com to order carton/padding set.