When you purchase directly from ZVOX, you have 60 days to try your ZVOX system in your home, with your music, with your movies. If you don't love it, for any reason, you can return it for a refund*.
Please email us at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number and return shipping instructions. You are responsible for return shipping charges unless the item being returned is a VoiceBud, we pay return shipping charges.
To avoid any deductions from the refund, all returns must be in new condition and must include the original packing material, outer carton, any and all accessories which may include power cords, remote control, connecting cables, and instruction manuals. Refunds generally will appear within one to two billing statements on the same card used to make the original purchase. *Products returned without an authorization and RMA# will be refused.*
ZVOX may refuse a customer return or charge a restocking fee when the returned item is not in “like-new” condition and/or properly packaged. Be sure to retain the ZVOX Audio carton and packing materials throughout the term of the 60 day "return for refund" period. A replacement ZVOX Audio carton/packing set is $30, shipped prepaid to your address. Other conditions that may result in a refusal or restocking fee include, but are not limited to:
- A different serial number than the one ZVOX originally shipped.
- Missing parts/accessories or the original product packing material.
- Damage because it was improperly packaged for return shipment.
- Damage from drops, spilled liquid, or mishandling.
Please note: our 60-day money-back return policy applies only to systems purchased directly from ZVOX Audio on www.zvoxaudio.com. If you buy a system from a ZVOX reseller, or from us via another Marketplace (Amazon, EBAY, etc), you should refer to their specific return policies.
*Refunds are processed within 5-7 business days of receiving the unit. Processing times may be longer during the Holidays/busier times of year.